Get answers to the most frequently asked questions.
SUGGESTIONS:
The label of the C-Series Marker is attached firmly to the wires at the time they are manufactured. However, because many gardeners like to replace labels instead of cleaning old ones, the labels are not permanently attached. Like any other metal, in areas of ranges of temperatures, the metal expands and contracts and, over a period of time, they may loosen. An occasional quick check of the labels as you work around them will let you know if they are loosened. They may be quickly re-crimped on the sides with a pinch using your thumbs or a pair of pliers.
Q How do you recommend marking the labels?
A
There are several ways to mark your labels including permanent pen (nursery marker), large #2 lead pencil, china marking pencil, Uni-Paint, or Dymo adhesive plastic marking tape. For more information on marking your labels visit our Marking Guide.
Q Can I use any marker to mark plants in my garden?
A
Certainly! ANY of the styles and sizes of Markers can be used for ANY plant.
Q Which marker would be best in my gardens?
A
It is a matter of personal preference and there is no "best" marker. Some prefer the less conspicuous swinger marker. Others want the larger writing area of the nursery marker, while others prefer the rose marker which comes already assembled. Many gardeners use one style and size for perennials, another for herbs and still another for spring-flowering bulbs.
Q Are wholesale prices available?
A
We offer wholesale prices to garden-related businesses. There is not a great difference between wholesale and retail prices for small orders, but there are some nice price breaks in larger quantities and some perks the wholesale customers say they appreciate. Wholesale information may be obtained by requesting it on your company letterhead or business card and mailed or faxed to us at (406) 522-4178. A business name, contact person, phone number and tax ID information is required for wholesale purchases and the State of Montana requires a tax exemption certificate be completed by every wholesale customer and in our files (we will provide the form when a wholesale inquiry is made).
Q I'm still confused. How can I talk with someone about the markers available?
A
If you have questions not answered by our website, just call us at (406) 586-5970 and we will do our best to answer them for you. Our business hours are M-F 7:00 a.m. to 6:00 p.m. Mountain time. Or you may e-mail us at any time and we will respond as soon as possible.
Q How are the orders shipped?
A
All orders are shipped via UPS ground or USPS (unless otherwise requested) so please give us an adequate street or road address.
Q What type of payments do you accept?
A
We accept Visa, MasterCard, American Express, Discover, and Paypal for payment through a secure online server.
Q How long does it take for my order to be shipped?
A
Most orders with current prices and without errors are shipped within 24 business hours.
Q Do you sell your customer list?
A
No! We do not give, sell, lease, rent, or otherwise distribute our customer list to any person, any business, or any organization.
Q Can I get free samples of your markers?
A
We regret that we cannot send free samples of our markers to individuals. Even the minimum rate UPS would charge us to deliver one of each of the styles and sizes of the markers we manufacture is prohibitive for a small business like ours. We have tried to make the information in our brochure and web site detailed enough to be helpful in deciding if any of our markers will meet your gardening needs. If you would still like samples we would be glad to ship them to you if you prepay the UPS shipping charge which you may obtain by contacting us. We never charge for the actual marker samples themselves, just the shipping.
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