By purchasing a product from MetalGardenMarkers.com you agree to abide by the following return policy.
Free Return Shipping
A customer may return an item for any reason within the first 30 days of receiving it. For customers in the continental US a prepaid label for standard ground will be provided at no charge.
All returns require a Return Merchandise Authorization (RMA) number. To initiate the free return process and obtain an RMA number login to your account then click the Return Items link next to the order you wish to return or contact MetalGardenMarkers.com at (406) 586-5970 for further assistance. An RMA must be obtained within 30 days of receiving the product. Product must be returned complete, in like new condition, and in the original box. All returns are subject to approval and the refund policy stated below. Please see Exclusions below.
Return Policy
Within the first 30 days of receiving your order, and upon request, MetalGardenMarkers.com will issue an RMA number and a prepaid shipping label to customers in the continental US in order to return merchandise.
Return authorizations will expire after 30 calendar days and any returned package received after the 30-day period will be refused.
Products damaged by neglect, abuse, or that are otherwise exposed to extreme conditions will not be covered by our warranty.
Any item that is returned in good working order without defect or damage within 30 days of the delivery date may be eligible for a refund of the price of the product only less a 20% RESTOCKING FEE.
The 20% RESTOCKING FEE will not be applied to returns that opt for store credit or exchanges of equal or greater value.
If your product is damaged in transit or is found to be defective within the first 30 days of normal use, a replacement or refund will be given at the discretion of MetalGardenMarkers.com.
Limited Warranty and Responsibility
MetalGardenMarkers.com (MGM) warranty's our products for 30 days, with proof of purchase. MGM shall have no liability whatsoever in any event for payment of incidental or consequential including, without limitations, installation costs, and damages for personal injury or property.
The following items have a NO RETURN POLICY:
1. Special Orders
Any item that is considered special order. Special order is defined as any non inventory item or group of items which was ordered expressly and uniquely for a specific customer.
2. Clearance, Closeout, and Overstock Items
Any item that is sold as a partial product, open box, used, or otherwise less than new
MetalGardenMarkers.com will exchange or replace any defective merchandise (other than specified as exceptions under our return policy). You will be responsible for the shipping cost to return the unit to MetalGardenMarkers.com If an item is damaged in transit to you, we will contact the carrier of the parcel for a damage claim and replacement parts will be issued. Again be sure to fully inspect the shipment when it arrives, notify the driver of any damage or missing pieces and mark the invoice or inspection form accordingly. Be sure to have the driver sign this form along with your signature. Contact MetalGardenMarkers.com and send a copy showing damages and pictures if possible. You are responsible for shipping both to and from your location (Items that offer free or inclusive shipping are subject to shipping charges).
All returns must be called in or emailed in advance. Replacement parts will be issued for damaged items or manufacturer defects that fall under the 30-day time frame. Return Authorization Number is required before any replacement claim will be accepted. Simply call 406-586-5970 or send email to support@metalgardenmarkers.com explaining the reason for the return. All returned merchandise must be in the original carton in like new condition. Missing accessories will result in a reduced credit amount by the actual replacement cost of those items. The RMA number must be clearly visible on the OUTER SHIPPING BOX, NOT THE ACTUAL PRODUCT BOX. Any packages received without a detailed description will be placed on hold until we are contacted by the buyer.
Exchanges
Customers have the option to exchange, or return an item for store credit without incurring a restock fee. An item being exchanged, or returned for store credit must be returned in like new condition and in the original box within 30 days of receiving the product. An RMA must be obtained by calling MetalGardenMarkers.com directly for any items exchanged.
MetalGardenMarkers.com reserves the right to amend the return policy at any time without prior notice.